1. Pricing Policy

Pricing for Finploy services will be displayed on the website, checkout page, dashboard, invoice, or written quotation. All prices are in Singapore Dollars (SGD) unless stated otherwise and may exclude GST, bank charges, or payment processing fees.

Existing platform users and registered corporate accounts may receive preferential pricing, promotional offers, or custom packages as notified by Finploy in writing or displayed on the dashboard.

2. Refund Eligibility

Payments for activated subscriptions, used credits, published job advertisements, profile access, platform access, dashboard access, or other digital services are generally non-refundable.

Refunds may be considered only in the following explicit cases:

• Duplicate Transaction or Overcharge: If you are charged more than once for the same transaction due to a verified technical or payment processing error, the excess amount will be refunded.
• Service Not Activated: If payment is successfully received but the purchased digital service cannot be activated due to a verified internal system error, Finploy may offer either service credit or a refund.

3. Refund Process

To request a refund, users must follow our structural review protocol:

• Users must email their request to support@finploy.sg with your transaction ID, payment proof, registered email address, and reason for the request.
• Approved refunds will be processed to the original payment method where possible. Refund processing may take up to 14 business days after approval, depending on the dynamic clearing rules of the payment provider, bank, or card network.
• Refunds will be made strictly in Singapore Dollars (SGD). Any bank charges, card charges, foreign exchange difference, or third-party processing fees may be borne by the user unless required otherwise by law.

4. Payment Failure

Finploy is not responsible for payment failures caused by incorrect payment details, insufficient funds, bank limits, card restrictions, payment gateway downtime, network issues, bank processing issues, or events beyond our reasonable control.

If a payment fails, the user may retry payment using the available payment methods. Access to paid services may be activated only after successful payment confirmation.

5. Account Suspension or Termination

Finploy may suspend, restrict, or terminate access if a user breaches our Terms, posts misleading information, misuses the platform, fails to complete payment, creates chargeback risk, or engages in fraudulent, unlawful, or abusive activity.

Where required, Finploy may report suspicious or unlawful activity to banks, payment providers, regulators, or lawful authorities.

6. Dispute Resolution

Any dispute arising from this Policy shall be governed by the laws of Singapore.

Users are encouraged to contact support@finploy.sg first so that both parties can try to resolve the matter amicably within 30 days from written notice.

If the dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the courts of Singapore.

7. Contact Information

For questions or refund requests, please contact:

FINPLOY TECHNOLOGIES PTE. LTD.
51 Goldhill Plaza, #07-07, Singapore 308900
Email: support@finploy.sg